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How 500ks Handles Your Personal Information

Your account data, payment details, and browsing activity on 500ks are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and eligibility depend on your local law and eligible regions.

Account Data ProtectionbKash, Nagad & Rocket Payment PrivacyCookie ControlsData Access Requests
500ks How 500ks Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Payment Data Security

Deposits and withdrawals via bKash, Nagad, and Rocket pass through encrypted connections. We store only the transaction reference, not your full mobile wallet credentials.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the footer of any page.

Retention and Deletion

Active account data is kept while your account is open. Once you request closure, non-regulatory data is deleted on a scheduled cycle — typically within 30 days of confirmation.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support through live chat or email. We will confirm receipt and process your request in line with applicable regional rules.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send data access or deletion requests to our support address. We respond to privacy queries within the timeframe required by applicable rules in your region.

Live Chat

Open the chat window from your account dashboard any time to ask about what data we hold, how it is used, or to flag a concern about your account privacy.

Account Settings

Your account settings panel lets you review the contact details and payment methods we have on file. Update or correct them directly without contacting support.

Common Questions About Your Data

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log your device type and session activity to secure your account.

Payment data is shared only with the processor handling your transaction — bKash, Nagad, or Rocket as applicable. We do not sell or share your data with advertisers or unrelated third parties.

Non-regulatory data is deleted within approximately 30 days of account closure. Transaction records required by financial compliance rules are kept for the legally mandated period only.

Yes. Contact us via live chat or email from your registered address. We will confirm receipt and send your data summary in line with the rules that apply to your eligible region.

Log in and go to your account settings panel. You can update contact details and registered payment methods directly. For identity document changes, contact support through live chat.

We use session and analytics cookies. Session cookies are required for login to work. Analytics cookies can be adjusted from the cookie preference panel linked in the page footer.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.