Reference

How We Operate Under Local Law

500ks runs our casino lobby, live tables and sportsbook where local law and eligible regions allow it. We handle your account, wallet and game access according to the jurisdiction you connect from.

Jurisdiction-dependent accessAccount securityLocal payment clarityData handling transparency
500ks How We Operate Under Local Law
POLICY CONTACT

Reach Us About This Notice

We field questions about jurisdiction, account eligibility and data handling through the channels below. Our team will confirm what information we hold and how you can request changes or deletion where local law grants that right.

Live Chat Open the chat widget in the bottom corner of any page to ask about your account status, data records or how we determine regional eligibility. The team responds in English and can pull your account history on request.
Email Support Send detailed legal or data-access questions to our support inbox; include your registered mobile number or account identifier so we can verify your identity before sharing any personal records or policy interpretation.
FAQ Archive Check the questions section below for common policy scenarios — account closure, data retention timelines, payment-partner roles and how we handle jurisdiction changes. We update answers when rules or partnerships shift.
DATA & SECURITY

How We Handle Your Information

Your account records, payment instructions and game logs are stored on secure infrastructure. We use session encryption for every login and transaction. You control your password and any two-factor setting; we never ask for those details over chat or email.

Data We Collect

We record your mobile number, deposit and withdrawal instructions via bKash, Nagad or Rocket, game rounds you join, and support messages you send. This data lets us verify your identity, process payouts and respond to disputes.

Cookies & Sessions

We place session cookies to keep you logged in and preference cookies to remember language or game filters. You can clear cookies in your browser settings; doing so will log you out and reset any saved preferences.

Account Security Practices

We hash your password and send a one-time code to your registered mobile for each withdrawal request. If we see unusual login patterns or multiple failed attempts, we may temporarily lock your account and ask you to verify via support.

Retention & Deletion Rights

We keep transaction and game records for the period required by our payment and platform agreements. If local law grants you the right to request deletion, contact support with your account identifier; we will confirm what data we can remove and what we must retain.

Legal & Access Questions

We offer our platform where local law and eligible regions allow online casino and betting services. You are responsible for checking your own jurisdiction's rules before you register or deposit. We cannot provide legal advice on your eligibility.

We reserve the right to suspend or close accounts from regions we determine are no longer supported. If the law changes or we receive a directive, we may act without advance notice. Check this page for updates to our legal notice.

We record your registered mobile number, payment instructions from bKash, Nagad or Rocket, game rounds, bet history and any messages you send to support. This data is used to verify payouts, resolve disputes and meet operational record-keeping requirements.

Contact our support team with your account identifier to request deletion. We will confirm what information we can remove and what we must retain under payment-partner agreements or regulatory obligations. Deletion rights depend on your local law.

Your mobile-wallet transactions are handled by our licensed payment partners. Those partners operate under their own regulatory framework. We receive confirmation of your deposit and credit your account wallet; the payment partner manages the transfer itself.

Slot and crash-game results come from certified random-number generators supplied by our studio partners. Live-table outcomes are determined by the dealer's physical cards or wheel spin, streamed in real time. We do not alter or predict any result.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.